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Chapter 5: Troubleshooting
Status signaling 165
55555
Troubleshooting
Antenna indicator
Message indicator
Red Critical error.
Check the event log. If the problem is in the
TracPhone system and you cannot solve it, contact
your distributor and return the unit for repair if
necessary.
Behavior Meaning
Steady green Tracking. The antenna is ready for use.
Flashing green Please wait - process in progress.
Slow flashing: The antenna is starting up
Rapid flashing: Sky scan
Orange Warning - temporary malfunction. User action is
required.
Red Critical error.
Check the event log. If the problem is in the
TracPhone system and you cannot solve it, contact
your distributor and return the unit for repair if
necessary.
Behavior Meaning
Flashing green A new SMS message has arrived.
Off No new messages, or the unit is off.
Behavior Meaning
BGAN-X_UM.book Page 165 Wednesday, April 30, 2008 12:48 PM
- User’s Guide 1
- TracPhone FB250 & FB500 2
- Trademark Information 3
- Disclaimer 3
- Safety summary 1 4
- About the manual 2 7
- Related documents 8
- Typography 9
- Table of Contents 10
- Chapter 5 Troubleshooting 11
- Chapter 6 Conformity 12
- Chapter 1 14
- Introduction 1 14
- In this chapter 15
- Features and interfaces 16
- Units overview 17
- TracPhone antennas 18
- TracPhone FB250 antenna 19
- TracPhone terminal 20
- SIM card 21
- IP handset and cradle 22
- IP cradle 23
- What is BGAN? 24
- Coverage 25
- (Launch planned 25
- The BGAN services 27
- SMS service 28
- Supplementary services 28
- Limitations 29
- Chapter 2 32
- Getting started 2 32
- Connector panel 33
- Switching on the terminal 35
- Power up completed 36
- Power supply 37
- Starting up the IP handset 37
- Connecting a computer 38
- Wrong PIN 40
- To enter the PIN 41
- Registration procedure 43
- Making a call to the terminal 45
- Chapter 2: Getting started 47
- 34 What’s next? 47
- Operating the system 3 48
- Tools for setup and use 48
- Chapter 3 48
- The IP handset 49
- Services and interfaces 50
- Available interfaces 51
- Selecting the call type 52
- Making a call 55
- Receiving a call 56
- Call log 56
- Dialing functions 58
- Dialing prefixes 59
- Making local phone calls 59
- Handling waiting calls 60
- Holding a call 61
- Transferring a call 62
- Handling delays 63
- Receiving a fax message 64
- Interfaces 65
- Working with network groups 67
- Using the IP handset 68
- 56 What’s next? 69
- Chapter 4 70
- Using the web interface 4 70
- The web interface 70
- Browser settings 71
- Accessing the web interface 73
- Overview of the web interface 74
- Icons in the icon bar 75
- Navigating the web interface 75
- Properties 79
- Managing data sessions 80
- General usage 84
- Accessing the phone book 85
- Short dial 86
- Editing phone book entries 87
- To view the mobile numbers 88
- Information on total usage 89
- Exporting the call log 90
- Viewing the lists of calls 90
- Sending an SMS message 92
- Receiving a message 95
- Options for new SMS messages 96
- Configuring message settings 97
- Viewing the Voice mail number 98
- Setting up the interfaces 99
- Configuring the LAN interface 100
- Setting up the LAN interface 101
- Port forwarding 102
- Important 106
- The common APN 108
- How to use the common APN 109
- Setting up call services 110
- Call forwarding 111
- Call barring 112
- Call waiting 113
- Line identification 114
- Closed user group 115
- Managing IP handsets 117
- Connecting a new IP handset 118
- Setting up the IP handsets 120
- Overview 122
- Configuring the I/O interface 123
- Introduction 124
- Editing a network user group 127
- Managing network devices 132
- Definitions for network terms 137
- Profiles 138
- Administration 146
- Logging off administration 149
- Call charges 150
- Log handling 151
- Using profiles 152
- Defining new profiles 153
- Using traffic flow filters 156
- Defining traffic flow filters 157
- Setting up user permissions 159
- Accessing the Help desk 161
- Event logging and self test 163
- Self test 164
- What’s next? 165
- Troubleshooting 5 166
- Uploading software 167
- Spare parts, TracPhone FB500 168
- Spare parts, TracPhone FB250 169
- Options and accessories 169
- Troubleshooting guide 170
- Light indicators 176
- LAN indicator functions 179
- Event messages 180
- List of events 181
- Diagnostic report 192
- Event log 192
- Reset button 193
- Function of the Reset button 194
- Chapter 5: Troubleshooting 195
- 182 Reset button 195
- Chapter 6 196
- Conformity 6 196
- CE (R&TTE) 196
- Glossary 200
- Numerics 206
- KVH Industries, Inc 212
- KVH Europe A/S 212
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